Xperia Companion Crashes on Windows 10

0
June 23, 2016

Hello everyone. I am trying to install Android 6.0 on my Xperia Z5 via Xperia Companion. The problem is everytime I plug in my phone companion tells me the software update is avaible and as soon as I click "Update now" Xperia Companion crashes! Please Help!

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0
June 23, 2016

try to re install PCC.

run on admin mode

run on computability mode.

make sure you have stable internet connection ,

restart your pc.

use the supplied usb cable with your phone

try other usb ports.

0
June 23, 2016

Still crashes.

0
June 23, 2016

hmmm. i see, have you tried it on other pC?

you may have to wait a bit more maybe the servers aren't handling the updates very well. alot of people are updating at the same time.,

0
June 23, 2016

I have a MAC but sony bridge doesn't detect a new software update.

0
June 23, 2016

can you detect the update on your phone?

0
June 23, 2016

The phone doesn't detect the update either. Yea, I've searched a lot on Google and on this forum and didn't find much which is why I am here now. Thanks a lot for replying to me though

smile happy

0
June 23, 2016

Same thing with me. Using a Z3 compact on W10. It crashes everytime.

0
June 23, 2016

I had the same problem, Xperia companion works normally untill I connect my Z5 Compact to the pc, then it emmidiately crashes. I have downloaded

an old version

of PC companion, updated it and now it works! There is no 6.0 update available for my phone yet though (T-mobile NL), so I can't tell whether it works with updating. But all the apps work (file transfer etc).

0
June 23, 2016

I'm having exactly the same problem with my Z5, which there definitely is an update for. I initially tried using the PC Companion that I already had installed on my laptop and it said the software is up to date, which of course I know it's not, so that programme obviously isn't being fed the latest information. Installed Xperia Companion on my laptop, repaired, uninstalled, reinstalled, installed it on 2 other PCs, nadda. So no OTA update and the PC software is so unstable nobody can actually get as far as downloading the update.Real helpful Sony.

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