Microsoft CRM 3.0 Workflow Manager Service terminated unexpectedly.....

0
August 17, 2011

I have coded a workflow for our CRM server, but It seems to be crashing the Workflow Manager Service.

The workflow is to create a birthday reminder, which automatically updates every year. The user enters the customers date of birth, and from this the workflow creates a new field called Next birthday which i can then reference to trigger an email and task.

What is supposed to happen logically is that the Next birthday field is initially set to the same as the date of birth, but if the next birthday field is less than today then it updates itself by a year and the process is looped so that it keeps updating until the next birthday field is more than today. Make sense?

What happens in reality is that the Next birthday field is created, it loops 21 times then stops. When checking the event viewer, i get the following message:

The Microsoft CRM Workflow Service terminated unexpectedly. This has happened 10 times.

This workflow is clearly causing it to crash for some reason - can you think of why this might be?

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0
August 17, 2011

Are other workflows operating correctly?

If other workflows are not working either (withjout this workflow running) then check that the Microsoft WDynamics Workflow service is running (Start > Run > Services.msc)

If you look in the Windows Application Logs when this error occurs, do you have a corresponding error log entry?  If there is, what does it say?

Have you applied any Rollups to the server installation?

There were Workflow issues which were addressed in Rollup 2

This could also be a timeout issue of some description - you could try increasing the SQL timeouts.

0
August 17, 2011

-Yea other workflows are fine, but the workflow manager service stops every time and I have to restart it from services.msc

-There are a few errors in applications logs at the same time as the workflow service error......

The first is titled 'MSCRMWorkflowservice' and is as follows:

Action {592EAFE3-8BDB-DF11-9F9A-0

019BBCD7FC

0} failed in step {522EAFE3-8BDB-DF11-9F9A-0

019BBCD7FC

0} of process instance {4A3384DA-A1DB-DF11-9F9A-0

019BBCD7FC

0}. Please view the paused rule in the Microsoft.Crm.Workflow.Mon

itor for more information about the failure.

The second is 30 seconds later and is titled '.NET Runtime 2.0 Error'

Faulting application crmworkflowservice.exe, version 3.0.5300.1754, stamp 47a23efe, faulting module kernel32.dll, version 5.2.3790.4480, stamp 49c51f0a, debug? 0, fault address 0x0000bef7.

UPDATE: I just tried replicating the error, and this time I only got the .net error, I didnt get the first one.

After googling this fault earlier i saw someone mention Rollups so I downloaded and applied Rollup 2 and Rollup 3, but this didnt help

No idea about SQL timeouts, how do i increase these?

Thanks

0
August 17, 2011

Take a look at this Microsoft KB article which talks about extending the SQL timeouts in the server reegistry and extending the website timesouts.  When following Method 1, I would add a step between 1 and 2 which is to right-click on the 'Computer' entry at the top of the tree and Export the file, this way you can import back to the original state if something goes wrong.

http://support.microsoft.c om/kb/9186 09

0
August 17, 2011

Thanks again for your help.

This didn't fix the issue either unfortunately, I used method 1 to edit the registry and the workflow still shuts down at the same point.

Id there any significance to the fact that the workflow always stops after the loop is processed 21 times? I guess this suggests it is some sort of timeout that stop infinite loops being created?

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